COLUMN: INSIDE FACILITY MANAGEMENT
HOSPITALS TURNING INTO HOTELS?
Another month has passed, so let’s take a look at all the industry news we came across in June. Aside from published articles, we also attended OneFM’s (former EuroFM) European Facility Management Conference in Dublin, Ireland. We always love to catch up with so many colleagues in the industry. What stood out to us were the many researches that were shared by the presenters on stage, as obviously OneFM is known for its strong academic- and research base. We also supported our former colleague Maaike ter Stal during her presentation, while she shared the results of her research on international FM competencies with the crowd. Read more about her findings here: https://www.the-world-of-yes.com/letsgetglobal1/
Changes in the care sector
Moving on with the interesting reads of this month: JLL shared their vision on the FM trends in the healthcare sector. The sector has been through major changes in the past couple of years, such as intense merger & acquisition activities, leaving the facility managers with a real estate portfolio challenge. In The Netherlands specifically, we also start to see changes in the way care is delivered: much more service oriented – some of the hospitals already deliver care that is very similar to hotels. Room service for food, cozier rooms that would give you a home setting feeling. Obviously, the facility manager plays a key role in the delivery of similar hotel concepts.
JLL also expects that hospitals will be smaller: the concept should be to engage before people develop illnesses and invest more in acute care and emergency clinics for example. This means that the type and size of buildings that are needed will change, and thus the characteristics and demands for the real estate portfolio. What may even be more frightening is the fact that hospital-acquired infections remain a problem: 1 in 25 patients gets sick of this type of infection. JLL states that aging infrastructure and buildings are a part of the problem, and that we should be thinking about smarter (technological) solutions to improve the design, maintenance and overall management of facilities.
Employee engagement impacting the workplace
Another month, another interesting article on the workplace! We loved this one by Elizabeth Dukes from iOffice, filled with fascinating metrics. Dukes talks about how employee engagement can make a difference in the workplace. Increasing employee engagement by just 3.8% (18 minutes a day) would have a total impact of over $1.6 million a year. To compare: if you want to have an impact like this through your real estate costs, you would have to cut office space by 25%. It is no secret that facility management is still often seen as a cost center, and therefore a lot of us are focusing on saving costs continuously. Turns out that you have more options to think about than just saving through square feet.
More fascinating numbers
And if you would think that there is nothing wrong with the employee engagement in your company, you should probably think again: research has shown that only 15% of all employees is engaged at work. 15%! So to us it makes a lot of sense that improvements in employee engagements outweigh the facility management improvements we have been used to. In order to work on employee engagement, it is really important to work together with HR, as they are the ones that are able to provide input on the biggest challenges and their vision on how to initiate engagement in the workplace. The numbers are astonishing: companies with highly engaged teams experience a 20% increase in productivity, and absenteeism drops by 41%.
What measures do you take to increase employee engagement? And are you already working together with HR? Share your experiences with us!